Refund policy

Returns & Exchanges

We accept returns and exchanges within 7 days of receiving your item(s). Unfortunately, if 7 days have passed, we cannot offer store credit, a replacement or an exchange.

Conditions for Returns & Exchanges

• Items must be unused, unwashed, with tags attached, and in original packaging and condition. Items must be carefully packaged to avoid damage in transit.
• Customers are responsible for return shipping costs.
  
• We will gladly offer an exchange, replacement or store credit.

How to Request a Return / Exchange

• Please email us at () to start the process.
• Package the item/s securely with all original tags and bags.
  
• Your exchange, replacement or store credit will be processed after we receive and inspect the returned item to ensure it meets our return criteria. 

Exchanges

• To request an exchange, please follow the same return process outlined above and indicate in the notes whether you'd prefer an exchange or store credit.
• If you're requesting an exchange, be sure to include the product name and size you'd like to receive.
  

Damages & Issues

• If your order is defective, damaged, or incorrect, you must report it within 24 hours of delivery for us to resolve the issue.

Processing Time

• Returns & exchanges are processed within 7 working days of receiving the item.
• Domestic returns take up to 7 working days.

Exclusions / non-returnable items

• Gift cards
• All items purchased On Sale 
• Shipping fees incurred to deliver your order after purchase
• Shipping fees incurred to return an order for exchange or return
  
• Custom or altered garments
  
• Items with detectable odours (smoke, perfume, deodorant, body odour, detergent, etc.)
• Items with visible marks, stains or signs of wear (including oil stains or fake tan)